Frequently Asked Questions
Everything you need to know about our luxury collections and services.
What materials are used in Ghirelli collections?
We use premium materials including sterling silver, 24k gold plating, genuine Bohemian crystals, and hand-enameled details to ensure each piece meets our luxury standards.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days via our secure global carriers.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that personalized or custom-made pieces are final sale.
Are your products handmade?
Yes, every Ghirelli piece is designed and handcrafted by master artisans in Italy, preserving traditional craftsmanship with a modern fashion sensibility.
How should I care for my jewelry and accessories?
To maintain the brilliance of your items, avoid contact with perfumes and harsh chemicals. Clean gently with a soft, dry cloth and store in the provided protective pouch.
Do you offer gift wrapping?
Absolutely. Every order arrives in our signature branded packaging, and you can select a premium gift-wrap option with a personalized message during the checkout process.